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Return & Exchange Policy

A legal disclaimer

Thank you for shopping at The Artist Stores, managed by The Company Artist Painting Work. We aim to ensure your complete satisfaction with every purchase. Please read our return and exchange policy carefully to ensure smooth transactions.

Return Policy:

  • We do not offer refunds on any products.

  • Returns are only accepted for eligible items for exchange.

  • Digital products are not eligible for return or exchange.

Exchange Policy:

  • Exchanges are only applicable for physical products.

  • Customers are responsible for returning the item in its original condition and packaging.

  • The exchange request must be initiated within 5 days of receiving the parcel.

Procedure for Exchange:

  • To initiate an exchange, please contact our support team at info@artistpaintingwork.com within the specified timeframe.

  • Provide your order details and reason for exchange in the email.

  • Once your exchange request is approved, you will receive instructions on returning the item.

Return Shipping:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service and retaining proof of postage.

Processing Time:

  • Returns may take up to 10 to 15 working days to process once the returned item is received.

Conditions for Exchange:

  • The item must be unused, unworn, and in its original condition with all tags attached.

  • Exchanges are subject to product availability. If the requested item is out of stock, we will issue store credit or arrange for a similar item.

Exceptions:

  • Customized or personalized items are not eligible for exchange unless there is a manufacturing defect or damage during transit.

Contact Information:

  • If you have any questions or concerns regarding our return and exchange policy, please contact us at:

  • Support Email: info@artistpaintingwork.com

By making a purchase on The Artist Stores website, you acknowledge and agree to abide by the terms and conditions outlined in this Return & Exchange Policy.

This policy is effective from [31-03-24], and any changes or updates will be communicated on our website.

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